Terms OF SERVICE - Privacy Policy - General Terms of Business

Terms of Service

Last updated: January 5th, 2021

Please read these terms and conditions carefully before using our service.

1 – Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: France
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Digital Scribe.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Digital Scribe, accessible from www.digitalscribe.fr
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2 – Legal Notice


  • Business Owner and Publishing Director: Raphaëlle Vaillant
  • Status: micro-entreprise
  • SIRET number: 892 519 919 00013
  • E-mail: contact@digitalscribe.fr
  • Website: www.digitalscribe.fr
  • Address2, rue Victor Hugo, 35000 RENNES

Web hosting

  • Provider: O2Switch
  • Phone:
  • Address: 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand

3 – Conditions of Use

We will provide services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

4 – Privacy Policy

Before you continue using our website we advise you to read our privacy policy section on this page regarding our user data collection. It will help you better understand our practices.

5 – Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Digital Scribe and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Digital Scribe, with copyright authorship for this compilation by Digital Scribe.

6 – Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

7 – Applicable Law

By visiting this website, you agree that the laws of France, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Digital Scribe and you, or its business partners and associates.

8 – Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in RENNES (France) and you consent to exclusive jurisdiction and venue of such courts.

9 – Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Digital Scribe non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

10 – License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

11 – User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

12 – Note about the cookies

By using this website, you consent to the use of cookies necessary for its proper functioning. Find out more about the cookie technology. Before using this website for the first time, you will receive, in accordance with the EU Cookies Directive, a notification explaining that we are using cookies.

13 – GDPR

During your navigation on the Website, data might be collected. To know more about which data are collected and the way I use them, please visit our Privacy Policy section.

14 – Contact Us

If you have any questions about these Terms of Service, you can contact us:


Privacy Policy

Last updated: January 5th, 2021

1 – Data Collected

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We ask you to log in and provide certain personal information (such as your name and email address) in order to be able to contact us. In order to enable these or any other login based features, we use cookies to store session information for your convenience. You can block or delete cookies and still be able to use Digital Scribe. In order to take advantage of certain features of the Website, you may also choose to provide us with other personal information, such as your picture or personal Website, but your decision to utilize these features and provide such data will always be voluntary.

You are able to view, change and remove your data associated with your contact. Should you choose to delete your data, please contact us at contact@digitalscribe.fr, and we will follow up with such request as soon as possible.

Minors and children should not use Digital Scribe. By using the Website, you represent that you have the legal capacity to enter into a binding agreement.

2 – Use of Data

We only use your personal information to provide you the Digital Scribe services or to communicate with you about the services or the Website.

With respect to any documents you may choose to upload to Digital Scribe, we take the privacy and confidentiality of such documents seriously. We encrypt all documents, and permanently delete any redacted edits you make to documents. If you choose to make a document public, we recommend you redact any and all references to people and addresses, as we can’t protect public data and we are not responsible for any violation of privacy law you may be liable for.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

– doing so is appropriate to carry out your own request;
– we believe it’s needed to enforce our Terms of Service, or that is legally required;
– we believe it’s needed to detect, prevent or address fraud, security or technical issues;
– otherwise protect our property, legal rights, or that of others.

Digital Scribe is operated from France. If you are visiting the Website from outside France., you agree to any processing of any personal information you provide us according to this policy.

Digital Scribe may contact you, by email or other means. For example, Digital Scribe may send you promotional emails relating to Digital Scribe or other third parties Digital Scribe feels you would be interested in, or communicate with you about your use of the Digital Scribe website. Digital Scribe may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications.

3 – Sharing of Data

We don’t share your personal information with third parties. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Digital Scribe Website and service. We currently use Google Analytics (traffic analysis, SEO optimization). We listed below what data this third party extracts exactly. Feel free to check out their own Privacy Policies to find out more.

– Google Analytics: anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), pseudonymous (IP address)

We also use social buttons provided by services like LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

4 – Contently GDPR Privacy Notice

If you are located in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.

For this GDPR Privacy Notice, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data, such as collection, use, storage and disclosure.  Digital Scribe will be the controller of your Personal Data processed in connection with the Services, except that we may also process Personal Data of our customers’ end users or employees in connection with our provision of services to such customers, in which case we are the processor of Personal Data and the customer is the controller.  For more information about your data rights and processing activities where we are the controller, please contact us at contact@digitalscribe.fr. For more information about your data rights and processing activities where we are the processor, please contact the controller party in the first instance.

Where applicable, this GDPR Privacy Notice is intended to supplement, and not replace, our existing privacy policy).  If there are any conflicts between this GDPR Privacy Notice and our Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict.  If you have any questions about this notice or whether any of the following applies to you, please contact us at contact@digitalscribe.fr

How We Process Personal Data:

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below. In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such Personal Data.  When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection. From time to time, we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

What Personal Data Do We Collect From You and How Do We Use Your Personal Data?

We collect Personal Data about you when you provide such Personal Data directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

Information we collect directly from you:

We receive certain Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

– First name
– Last name
– Email address
– Mailing address
– Telephone number
– Country
– Job Title

We collect and process these categories of Personal Data as a matter of contractual necessity so that we can provide the Services to you in accordance with our Terms of Service.  For example, we cannot open an account for you if you do not provide us with your first and last name.  When we process Personal Data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such Personal Data.

We may also collect user content from you when you provide it to us.  For example, the Services allow you to provide us with comments, posts, and user writing samples that you submit, and you may choose to provide Personal Data (such as your name) in such content. By sharing this user content in a public forum, you are choosing to disclose any Personal Data included in such content, and we do not have control over your decision.  We process user content, including any Personal Data included in any such user content, on the basis of our legitimate business interest in providing you with the Services.

We also use the Personal Data we collect directly from you to operate, improve, understand and personalize our Services based on our legitimate business interest in operating our Services in a way that benefits us and our users.  For example, we use the Personal Data to:

– Communicate with you about the Services
– Contact you about Service announcements, updates or offers
– Provide support and assistance for the Services
– Personalize website content and communications based on your preferences
– Meet contract or legal obligations
– Respond to user inquiries
– Fulfill user requests
– Comply with our legal or contractual obligations
– Resolve disputes
– Protect against or deter fraudulent, illegal or harmful actions
– Enforce our Terms of Service

Information we receive from third party sources:  Some third parties provide us with Personal Data about you, such as the following:

– Account information for third party services: If you interact with a third party service when using our Services, such as if you use a third party service to log-in to our Services (e.g., Facebook Connect), or if you share content from our Services through such third party service, the applicable third party service will send us certain Personal Data (specifically your first name, ID, token and profile picture URL) if the third party service and your account settings allow such sharing. Specifically, this Personal Data permits us to create and manage user profiles and sync your progress when you connect to Facebook through the Services. The Personal Data we receive will depend on the policies and your account settings with the applicable third party service.  We process this Personal Data based on our legitimate business interest of personalizing and optimizing the Services to improve user experience.

– Information from our advertising partners: We receive information about you from some of our service providers (e.g., LinkedIn) who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications. We process this Personal Data based on our legitimate business interest in providing direct marketing about our products and services.

Information we automatically collect when you use our Services:  Some Personal Data is automatically collected when you use our Services, such as the following:

– IP address
– Device identifiers
– Web browser information
– Page view statistics
– Browsing history
– Usage information
– Cookies and other tracking technologies (e.g. web beacons, pixel tags, SDKs, etc.)
– Location information (e.g. IP address, zip code)
– Log data (e.g. access times, hardware and software information)

We process this Personal Data based on the following legitimate business interests:

– Network security
– Personalization of web content
– Evaluation of quality of writing to consider engagement
– Web analytics
– Provision of rewards
– Administrative matters

In collecting the Personal Data, we sometimes use “cookies” and other tracking technologies (e.g., web beacons and pixel tags). Cookies allow us to recognize your browser or device and “remember” your browser during subsequent visits for purposes of functionality, preferences, and website performance, and they also tell us how and when pages and features in our Services are visited and by how many people. The Services use the following cookies:

– Essential Cookies. Essential cookies are required for providing you features or services that you have requested. For example, certain cookies enable you to log into secure areas of our Site. Disabling these cookies may make certain features and services unavailable.

– Functionality Cookies. Functional cookies are used to record your choices and settings regarding our Services, maintain your preferences over time, and recognize you when you return to our Services. These cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

– Performance/Analytical Cookies. Performance/analytical cookies allow us to understand how visitors use our Site and Services such as by collecting information about the number of visitors to the Site, what pages visitors view on our Site, and how long visitors are viewing pages on the Site. Performance/analytical cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising.

– Retargeting/Advertising Cookies. Retargeting/advertising cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

Most browsers automatically accept cookies but have an option for blocking or deleting cookies, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. You can usually access these options through the “Settings” or similar menu in your browser.  For more information about cookies, including how to see what cookies have been set and how to manage and delete cookies, visit www.aboutcookies.org or www.allaboutcookies.org.  Please note that if you block or delete cookies, some portions of the Services may not work properly. In some cases, cookies may enable us to aggregate certain information with other Personal Data we collect and hold about you.

Other uses of Personal Data:  In addition to the uses set forth above, we may also process the Personal Data we collect on the basis of the following legitimate business interests.

– Operation and improvement of our business, products and services
– Marketing of our products and services
– Provision of customer support
– Protection from fraud or security threats
– Compliance with legal obligations
– Completion of corporate transactions

How and With Whom Do We Share Your Data?
We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

– Analytics service providers
– Staff augmentation and contract personnel
– Hosting service providers

We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested.  In addition to those set forth above, these parties also include:

– Other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Services)
– Social media services (if you interact with them through your use of the Services)
– Third party business partners who you access through the Services
– Other parties authorized by you

We also share Personal Data when we believe it is necessary to:

– Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
– Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
– Maintain the security of our products and services

We also share Personal Data with third parties when you give us consent to do so.

Furthermore, if we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Data with the party that is acquiring our assets based on our legitimate business interest of being able to provide you with continued services. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.

How Long Do We Retain Your Personal Data?
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide the Services to you and improve the Services for all users generally.  In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.

What Security Measures Do We Use?
We seek to protect Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity.

Personal Data of Children:
We do not knowingly collect or solicit Personal Data from anyone in the EU, United Kingdom, Lichtenstein, Norway, or Iceland under the age of 16.  If you are under 16, please do not attempt to register for the Services or send any Personal Data about yourself to us.  If we learn that we have collected Personal Data from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Data, please contact us at contact@digitalscribe.fr.

What Rights Do You Have Regarding Your Personal Data?
You have certain rights with respect to your Personal Data, including those set forth below.  For more information about these rights, or to submit a request, please email contact@digitalscribe.fr. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.  In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

– Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing us at privacy@contently.com.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement Personal Data by emailing us at contact@digitalscribe.fr.

– Erasure: You can request that we erase some or all of your Personal Data from our systems.

– Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

– Portability: You can ask for a copy of your Personal Data in a machine-readable format.  You can also request that we transmit the data to another controller where technically feasible.

– Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

– Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

– Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

What if You Have Questions Regarding your Personal Data?
If you have any questions about this GDPR Privacy Notice or our data practices generally, please contact us using the following information: contact@digitalscribe.fr.

General Terms of Business
for Copywriting and Content Writing Work

DISCLAIMER: This document is a translated version of my General terms of Business provided for reference purposes only. In the event of any inconsistency, the French version shall prevail.

1- Application of the General Terms of Business – Enforceability

The present general terms of business for copywriting and content writing work are intended to frame the contractual relations between:

Raphaëlle Vaillant, owner and representative of the company Digital Scribe, whose registered office is located at RENNES (France), holder of the SIREN number: 892 519 919 and hereinafter referred to as “the Writer”, and on the other hand, any company or individual wishing to use its services, hereinafter referred to as “the Client”.

It concerns the following work :

  • Writing, translation, rewriting and correcting digital content
  • Advising, assessing and teaching editorial content
  • Advising, assessing and teaching organic search and SEO

Both parties agree unconditionally on these terms. Each delivery will be set with a detailed Quotation which will commit both parties.

These terms prevail over any others such as the Client’s Buying terms except for potential special terms in the Quotation.

If the Quotation has not been accepted before the end of its validity period, or by default, within one (1) month from the date of the Quotation, it shall be deemed null and void. A new Quotation shall then be created.

These general terms of business are available at www.digitalscribe.fr and sent upon request.

It is agreed that the Quotation and the terms of business between the Client and the Writer shall be governed by French law. The Writer will automatically refuse any writing that is not in accordance with French law.

2 – Orders and Quotations

Each Client’s order is preceded by a free Quotation, drawn up by the Writer on the basis of the documents provided or information communicated by the Client.

In order to confirm his/her order in a firm and definitive manner, the Client must return the Quotation to the Writer without any modification, dated and signed with the mention “Agreed and signed”. This signed Quotation results in the acceptance of the present Terms.

3 – Work and Delivery

The work shall be done remotely (email and phone) from a written brief, intended that this brief shall describe well enough the order. The delivery shall be made by email under the conditions specified in article 2.

4 – Validation of the Work

The Client has ten (10) working days from reception of the translated or proofread documents to express in writing any concern relating to the quality of the service. After this period, the service shall be deemed to have been duly executed and no complaint will be admitted. The Invoice will then be due in full.

To this end, the Client agrees to consider as proof of delivery any acknowledgement of receipt by post, fax or e-mail.

In case of substantial changes asked by the Client (more than 2 hours of work), the Writer shall be informed and may need to create a new Quotation to substitute or add up to the previous one. The new Quotation shall be submitted to the Client’s approval under the conditions stated in article 2.

5 – Deadlines

Unless otherwise agreed or prevented from, the Writer shall dispatch the content in such a way that the Client can reasonably expect to receive it not later than the normal close of business at the Client’s premises on the agreed date of delivery.

If any delay shall be necessary, the Writer shall give notice of the number of days of delay to the Client.

The Writer shall not be accountable for the delays caused by the Client (delays in the transfer of the necessary documents, etc.).

6 – Force Majeure

The Writer shall not be held accountable in case of fire, flooding, interruptions of energy or Internet, strike action of any type (transportation, mailing, etc.).

Such event shall suspend the agreement and the obligations of the Writer.

Such event shall suspend the Quotation’s obligations on both parties during thirty (30) days.

After a term of 30 days, the termination of the Quotation can be notified  by registered mail by both parties, with effect 8 days after receipt.

7 – Fees and Invoice

Prices on the Quotation are fixed and non-negotiable. Prices are net and including taxes. In the context of the individual company, VAT is not applied (article 293 B of the CGI). An Invoice is always automatically issued.

Payment shall be executed by international bank transfer in a 15 days maximum term as of the Invoice issue.

Any order which amount excluding taxes exceeds one hundred (100) euros may require a deposit, the percentage of which will be specified on the Quotation (often 40%). In this case, the work requested will only begin after the deposit has been received. The balance shall be billed at the delivery.

Any decision to offer a discount, reduce or apply sliding scale rates, based on a percentage or a flat rate (per page, per line or per hour), shall be at the sole discretion of the Writer and limited to the services included in the Quotation. No discount or rebate granted to the Client shall be considered an acquired right for future orders.

In case of a long time collaboration (more than a month), the Writer shall send a monthly Invoice to the Client.

Any payment delay shall automatically lead to the suspension of the work until regularization.

8 – Late Fees

In case of non-payment after the expiry date on the Invoice, late fees will be concerned at the rate applied by the European Central Bank most recently plus 10 points on the percentage rate.

Both parties agree this term applies fully without any requirement to accomplish any formalities or issue a formal warning

In the event of non-payment after formal warning, Digital Scribe in the person of its Writer reserves the right of early termination of the contract. The Client shall then assume all costs induced, plus a flat-rate allowance of 40 € from the first day of delay (art. 441-6, I al. 12 of commercial code and D. 441-5)

9 – Copyright

All content delivered by Digital Scribe in the person of its Writer is original and unique.

The copyright to any documents created by the writer remains with the writer until any outstanding balance for the writing is made in full.

During this time the Client shall support any risk for loss or destruction of any content after delivery.

In case of non-payment, partial or full, the Writer can ask the Client to give back any document delivered and can forbid any copy for later use. Content will be deleted from any digital support as well.

Digital Scribe reserves the right to mention the Client’s name and URL as reference on www.digitalscribe.fr, unless written denial notified by the Client.

10 – Confidentiality

Any document that the Client provides to the Writer that is not intended to be included in the final work will be kept confidential.

Any work created by the Writer that is not intended to be published or distributed publicly via a website, social media, or some other means will be kept confidential.

Both parties shall maintain confidentiality as long as the collaboration lasts then 3 years after that.

11- Accountability

Other than terms relating to law and order, the Writer’s total accountability shall not exceed 20% of the Quotation.

In any case will the Writer be accountable to the Client for any intangible damage (operating loss, loss of income, loss of profit, contract loss, etc.) or indirect damage the Client shall be subjected to.

12 – Claims and Disputes

In case of complaint, the Client shall inform the Writer with the following information :

  • Subject of claim
  • Contact details of the Client (name, surname, business name, address, phone number, mail)
  • Quotation date and number
  • Any other justification necessary to the claim

The Client can, if necessary, issue some detailed reserves to the Writer at the content delivery, if the content is not in accordance with the Quotation or in case of data corruption (see art 4).

The Writer and the Client agree to settle amicably any dispute that shall arise at this point.

If the dispute is not resolved amicably, it shall be resolved as provided for below.

In any event these general terms of business shall be construed in accordance with French law. If a dispute cannot be resolved amicably between the parties, or if either party refuses to accept arbitration, the parties grant exclusive jurisdiction to the French courts (in RENNES) to settle any dispute relating to the provision of service and these general conditions.

13 – Consumer Complaints Board

If the Client is an individual, any dispute that may occur in the context of these general terms shall be presented to CM2C, consumer complaints board commissioned by Digital Scribe and referenced by the CECMC (articles L.616-1 et R.616-1 of the consumer code).

Here’s the link to the European platform of disputes regulation (RLL) according to the article 14.1 (UE) n°524/2013 of European Parliament :


and here’s Digital Scribe contact : contact@digitalscribe.fr

If the Client needs to contact the consumer board, here’s the link : https://cm2c.net and here’s the SIREN number of identification : 892 519 919.

CM2C is commissioned by Digital Scribe for a 3 years duration starting on the 8th of September 2023.

14 – Termination and Cancellation

If, for any reason, the Client wishes to cancel an order or a task, the Writer should be notified by registered mail with a minimum 10 days’ notice.

If the order is cancelled while the contract is being performed, the Client will pay, in addition to the deposit of 40% if due (article 7), 100% (one hundred per cent) of the
agreed rate to the Writer for the work already performed and 25% of all remaining fees as damages.